KHV Policy

Welcome

Orders

Orders for products may be placed by telephone, by fax, by email or online from this web site. For our contact information, see our contact us page. To order directly from this web site, see our Products section.

HST/GST

HST/GST will be charged based on delivery address.

Payment

KHVPC accepts payment by cheque, VISA, MasterCard or direct deposit. We do not currently accept online credit card payment. If you wish to pay for your order by Credit card, please contact us directly (via email, telephone or fax) with your credit card number. The terms of payment are net 30 days, followed by a monthly 1.5% handling fee for balances unpaid at 30 days.

Satisfaction and Returns

We would like you to be satisfied with the products you receive.

Unused items in their original packaging may be returned at no charge for the first 30 days. After 30 days, any returned items will be subject to a 10% restocking fee. Returns will not be accepted after 90 days.

Unused items returned without their original packaging will be charged an additional 10% repacking fee.

Shipping Information

KHVPC uses UPS for almost all our domestic shipping. This allows us to provide overnight delivery for in-stock products delivered to major centres throughout Canada.

When placing an order, please select ‘ground’ (two to five business days), Express or Express Saver. Orders should be placed by noon EST (12 pm) if requesting next-business-day delivery.